CLAID was founded with a simple idea: modern menswear should feel more refined, more versatile, and easier to wear. We work closely with experienced makers to create pieces defined by thoughtful design, quality materials, and lasting value.

Through a more focused and considered approach, we bring together craftsmanship, balance, and everyday wearability — offering menswear that feels elevated without excess.

Our design language is rooted in simplicity, longevity, and quiet confidence.

Discover more by reading our story.

We are based in Hong Kong, where CLAID creates modern menswear defined by refined materials, clean tailoring, and effortless versatility.

At CLAID, our approach to sustainability begins with intention.

We focus on thoughtful materials, considered design, and a more careful way of making menswear.

We believe in creating pieces with longevity in mind — garments designed to feel relevant, versatile, and worth wearing over time.

Rather than chasing excess, our aim is to support a more responsible wardrobe through quality, balance, and lasting wear.

You can learn more about our sustainability approach here.

Yes, claid.hk is a secure website. All payments are processed through trusted and secure payment methods.

Your personal information is handled with care and in accordance with applicable privacy laws.

We accept debit/credit cards, ApplePay, ShopPay, GooglePay and PayPal.

You can redeem your coupon by writing the code in the provided box during checkout.

For your welcome coupon code, you can only use it for your first order with the purchase of any item.

You can change the currency from the footer on any page of our website.

We ship worldwide, but final prices may vary depending on the destination of your order.

For customers in the EU and the UK, VAT will be automatically calculated at checkout.

For orders shipped outside these regions, VAT and customs duties may be charged separately by local authorities after delivery.

For full details on shipping methods, costs, and delivery times, please refer to our Shipping Policy.

You unfortunately cannot pay by bank transfer or cash on delivery, but we accept many others digital and secure payment methods: debit/credit card, ApplePay, ShopPay, GooglePay and PayPal.

Anytime! Just simply write an email to support@claid.hk with your order number to cancel or edit it.

Yes, we ship worldwide with the exception of those countries with government trade restrictions or sanctions.

We invite you to read our shipping policy to find out more.

If you are in HK, shipping is free for orders over 250 $USD.

We ship worldwide to learn all the details about shipping times and costs, we invite you to check our Shipping Policy.

Delivery time: This piece is ready to ship in our warehouse so it will usually take no more than 3 business day to be fulfilled.

We accept exchanges and returns within 14 days of delivery. Within the HK, size exchanges are free, while a 9.90 $USD handling fee will be deducted from your refund for returns. Outside the HK, shipping costs are the customer’s responsibility. For more details, please refer to our return policy.

We remind you to read the full Return and Refund Policy carefully in order to know more about our returns and refund conditions.

Yes, as soon as your package leaves our warehouse, you'll receive a shipping confirmation email with the parcel's tracking number that allows you to follow the shipment.

Please note that the courier takes up to 1-2 business days to register your shipment status.

You can track your order at:
https://www.claid.hk/pages/track-my-order

If your tracking number isn't working, please reach out to us at support@claid.hk

Our packaging is completely plastic-free: you'll receive your item in a recycled cardboard box wrapped in a biodegradable envelope.

Write an email to support@claid.hk as soon as you can, including your order number and the new shipping address.

Please note that if your order has already been processed, we won't be able to change the shipping address.

After two unsuccessful delivery attempts, your package will be available at a pick-up point.

In case you haven't received any instructions on where to find it, write us an email support@claid.hk with your order number.

If your parcel is damaged, you can write an email to support@claid.hk.

We kindly ask you to send us a picture of your package to help us understand better and find a solution.

If you are not fully satisfied with your online order, you may request a return or exchange within 14 days of delivery. To be eligible, items must be returned in pristine, unaltered, and resalable condition, with all original tags, packaging, and supporting materials included.

For returns and exchanges, items must be sent back using an international tracked courier. Within Hong Kong, size exchanges are free, while a USD 9.90 handling fee will be deducted from refunds for returns. Outside Hong Kong, return and exchange shipping costs are the customer’s responsibility.

Once your return is received and approved, refunds will be issued to the original payment method. If you receive a defective item, please contact our Customer Care team at support@claid.hk as soon as possible. For full details, please refer to our Refund Policy.

If the returned item meets our conditions, you'll receive a confirmation email as soon as we process it. Refunds may take up to 7 business days from the moment we receive your return.